FAQ, help and contact

Not a problem, as long as it is within the same county. It is very common for our customers to get their items picked up at one address and then driven to another one.

That's one of many great things about Vindens service. If you only need a specific thing we can send it home! What we do not do is open our customers' boxes to retrieve a specific item. Do you need something specific from a box? Contact Vindens customer service and they will help you find a solution.

It is possible to authorize us to pick up / deliver items outside your door. Note - Vinden can take no responsibility for any theft or damage that may arise after completed delivery.

The earlier you can place your order, the easier it will be for Vinden to find a time that suits you perfectly. A couple of days ahead of time is usually plenty. Vinden cannot guarantee a transport within 24 hours, but if we can, a fee will be added.

Of course! For Vinden's pick-up service, free cancellation and re-booking applies until 17:00 the day before. For time after that, you can rebook or cancel for a fee of 250 SEK. You will be charged the same amount if Vinden cannot carry out the pick-up for reasons caused by you.

Absolutely! For Vinden's delivery service, free cancellation and rebooking apply until 5:00 p.m. two weekdays before the delivery is scheduled. You can then rebook or cancel for a fee of 250 SEK until 17:00 the weekday before delivery, and for time thereafter for a fee equivalent to 50% of what Vinden would have charged you for the delivery if it had been carried out. If Vinden cannot carry out the delivery for reasons caused by you, a fee equivalent to 100% of what Vinden would have charged you for the delivery if it had been carried out, will be applied.

The warehouse is about 20 minutes out of the city center. Far enough to be able to offer low prices while not having to drive for long distances.

Your items are stored safely in Vindens heated warehouse, which of course is equipped with alarms and fire protection. The warehouse is guarded around the clock.

Instead of having to own or rent a large car and spend lots of time carrying and driving to a self storage, Vinden will come and pick up what you want to store. Also, with our flex-plan, you only pay for the space you actually need.

Currently Vinden can be found in Stockholm, Gothenburg, Malmö and Oslo, with more to come!

That is up to you. We don't have any upper or lower limits for what you can store. You simply pay for the volume of your stored things.

You can store pretty much whatever you want. We never accept weapons, drugs, explosives or other illegal goods.

For safety reasons Vinden does not allow any one, other than our own staff, to enter the warehouse. The whole idea of ​​our service is that you do not have to drive. Do you need to get into the warehouse for some reason? Contact Vindens customer service and they will help you find a solution.

Contact Vindens customer service and they will help you update your payment information.

You can either add a card for monthly payments via the email we send you after your first booking, or we can send an invoice if desired.

Your monthly cost is based on the volume you store. Vinden can estimate your monthly cost based on standard dimensions, but it is not until we have measured everything at our warehouse that the actual cost is calculated.

The minimum chargeable storage period is 1 month. You can, of course, have your items shipped out before 1 month has passed.

No, if you have a storage plan with a binding time, the plan turns into the Flex-plan after the binding time expires if you have items left in storage. This means that you need to contact customer service to renew your storage plan if you want to continue receiving the plan's discounts and benefits after the binding time has passed.

The minimum chargeable storage period is 1 month, regardless of whether you store for a shorter period. In addition to this, you can choose from Vinden's various storage plans with binding times in order to receive discounts on for example your storage.