General Terms and Conditions
For our Services, these General Terms and Conditions will Apply along with the information You provide and accept when You book a delivery from Us.
As stated in our terms, we sometimes use words in capital letters. Regardless of where in the contract these words are used, they have the following meanings.
- "General Terms and Conditions " = these General Terms and Conditions
- "App" = Vinden mobile App
- "Agreement" = our General Terms and Conditions, together with the Leasing agreement
- "Basicpickup" = when You carry Your Goods to the transport vehicle
- "Forbidden Goods" = Goods which (a) are dangerous; e.g. liquids, cylinders, firearms, ammunition or Goods which are otherwise dangerous or harmful (explosive, fire, environmental or health hazard) (b) are particularly valuable; Jewelry, cash, antiques, expensive art, securities or other means of high value (c) are unclean; Contaminated material or material that can cause pests, emits odor or smoke (d) requires a controlled environment such as food (e) is alive such as plants or animals or contains dead organisms (such as dead animals) and (f) is illegal; such as drugs, stolen Goods, Goods prohibited by law or requiring special authorization
- "Maturity date" = the day that rent or other compensation is to be paid to Us
- "The Goods" = the things that You packed for storage with Us
- "Home Page" = https://vinden.com
- "Cartons" = a box that can be stacked, tilted and run on a tingle
- "Customer", "You" or "Your" = the individual or company Using the Service
- "Plus pickup" = when we collect and carry Your Goods to the transport vehicle
- "Transport Instructions" = The instructions You give Us where and when the Goods are to be transported
- "Service" or "Services" = transport, leasing, storage and sale of goods
- "Lease agreement" = The information You provide and accept when You book a delivery from Us
- "Vinden" "Us" or "we" = means wind AB Org nr: 559116-2424 and companies that are directly or indirectly controlled by Vinden AB Vinden AB Org nr: 559116-2424
When we pick up Your stuff
When we collect the Goods, You should have packed loose items in cartons. Furniture or larger items should have a proper packaging, so they are not damaged. Each individual piece must not weigh more than 50 kg. You can read about how to pack the Goods under the heading "Safe packing" in the FAQ. Please be aware that we do not take responsibility for damages due to (a) the Goods have not had a proper packaging or that (b) mounts, screws or other things that stand out from furniture. If the Goods are not properly packed, we can refuse to accept it.
If You have ordered a Plus pickup, You must place the Goods so we can collect it and transport it with a tingle. You need to protect the floors, walls and doors. Keep in mind that we do not reimburse damage to sensitive floors. If You have ordered basicpickup, You make sure that You carry out Your own Goods to the place where the transport truck will collect it.
Contract term and rent
When all Goods are returned to You or delivered according to Your Transport instructions, the agreement will expire.
The rent is payed monthly in advance and is valid for one calendar month at a time. You will not be refunded any part of the rent if You decide to cancel the storage with Us prematurely. If You delay paying rent or other compensation to Us for more than 30 days after the due date or if You violate the terms of the agreement, we may immediately terminate the agreement. In case of late payment, interest is paid according to Applicable law.
Changes to the agreement
We have the right to unilaterally change the terms of the contract, including rent and other allowances. When we do so, the new terms Apply from the date of 45 days after we (a) notify You in writing of the new rent or replacement or (b) after we have informed You of any other changes in the App or on the website. If You do not accept a change, You have the right to terminate the agreement. The agreement will cease when We delivered the Goods according to Your Transport instructions. Until we have received the Transport instructions, the new rent and/or the new terms Apply.
Storing the Goods
You must not store Prohibited Goods with Us. If we suspect that the Goods contain Prohibited Goods, we may open the Goods. If the Goods contain Prohibited Goods, we will dispose of it or carry it away at Your expense. Have and if it has caused damage, we will keep You liable for the damage.
When transporting Goods, You need to fill in some of the details in the App or home page. We call this data the "Transport instructions". Your responsibility is to, by Yourself or by proxy, be in place when we collect and leave the Goods as well and acknowledge that You have received the Goods when we deliver it. Once You have received the Goods, it is important that You go through and check that nothing has been damaged. If the Goods are damaged and it depends on Us, we may reimburse You. See also under the heading "Responsibility". At the latest within 7 days we want to be informed if You found any damage. Then we do not replace any damage.
You must keep the Goods insured for the entire duration of the contract in an amount equal to the cost of buying back the Goods (Replacement value).
The Use of the service includes processing of personal data for various purposes. Vinden is the data controller for any processing of personal data that Vinden, or another on behalf of Vinden, performs within the framework of the service. Personal data is information which can be directly or indirectly attributed to a natural person, such as name and address.
At the end of this piece You will find contact information for Vinden.
Vinden processes Your personal data for its legitimate interest in providing the service. Vinden Treats
(i) Contact details such as name, e-mail, telephone number, address and social Security code; These are used to create an account with Vinden and for any rental or sale of Goods.
(ii) Payment details such as debit or credit card or bank account for payment. These are used to be able to receive payment for the storage, rental or sale of Goods or to be able to make a payment to You.
(iii) Geographic position such as coordinates. This is Used to show the location of Goods, including addresses related to Goods.
(iv) Detailed order history including receipts and times for pickup and drop-off, among other things. This is Used to present Your history of Your Goods and to calculate storage times, response frequencies and response times.
(v) browser information, such as the type of browser and version, pages You visited, as well as Your IP address and how You were linked to Vinden. IP address can be Used to obtain location information and, for example, is Used by third parties to prevent abuse when the account is created in Vinden or when card details are saved with the payment provider.
(vi) User information. This may be Used to compile, process and analyze the information described above to administer Your account in the Vinden, to promote wind and wind services, business partners ' products and services, to analyze Your Use of the service, to ensure the technical functionality of the service and to comply with obligations under the law or regulation. And to improve the service.
You have the right, without charge, to receive information and extract records of the processing of personal data that Vinden carries out regarding You. You also have the right to request correction, deletion or blocking of personal data that is inaccurate.
We share Your personal data with:
(i) The police in the investigation of crimes.
(ii) Stripe, INC. For payment solution.
(iii) Trygg-Hansa and Holmia life insurance AB or any supplier that replaces the Goods for insurance on a timely or other period.
(iv) Google Cloud Services, Amazon Web Services and Heroku, INC, or any such provider who, from time to time, replaces these for the management of IT services such as the operation and hosting of server environments for a secure IT environment.
(v) Intercom, Inc. Or any such provider who, from time to time, replaces it for customer support management.
(vi) Twilio INC and HubSpot, INC or any such supplier who, from time to time, replaces it for the handling of communications via email or SMSe messages such as booking confirmation, and welcome letters and newsletters.
(vii) The tax authority or any such supplier that replaces it from time to time for the validation and verification of information provided by Users to Us.
(viii) IT Consultants that we employ for service, advice and development of our systems from time to time.
Where we transfer Your data to another company outside Vinden that processes Your personal data on our behalf as a data processor, we have a assistance agreements in place with strict instructions on the processing of personal data, Confidentiality and security.
13.5 If You have any questions or objections about how we handle Your personal data, please contact:
Phone: + 46 8-400 548 02
Address: Drejargatan 5, 113 42, Stockholm, Sweden
To Use the service, You must provide Us with certain information about Yourself. For example, we need to know Your name and address. ALL information You provide will be managed with confidentiality. We will not provide any information to anyone other than the companies we cooperate with and who need the information to perform the service. We will also not Use Your information in marketing in addition to our being able to contact You. If You would like information about what information we have about You, if You want Us to change or remove certain information, You can contact the person who is "PUL-responsible" on our website and we will arrange it.
You are responsible for keeping Your Username and password confidential. Contact Us if You believe that someone who should not have the information received it.
You should reimburse Us for any costs incurred if You violate the agreement. For example, if we get extra costs due to unsuccessful retrieval, that the Goods are not properly packed, contain prohibited Goods, that we have not been able to deliver Goods or if card payments do not go through, we may charge You extra for our costs or for The non-payment.
We are responsible to You in the same way. If we violate the agreement or if we negligently damage the Goods, we will reimburse You for the cost incurred. Since we do not know what You store with Us, our responsibility to You is maximized at EUR 20 per kg, but not more than EUR 5000 if we have not agreed a higher amount with You. However, our compensation to You can never be higher than what corresponds to Your damage minus the compensation that You receives or would have received if You had the Goods properly insured.
Vinden takes responsibility for handling Your things gently. That said, we can’t know if electronics works the day we receive it. If You find that something is not working after storing it at Vinden, and there is no visible damage, we cannot pay any compensation.
Home page and App
We strive to ensure that all information on the website and in the App is accurate and up-to-date. However, we cannot guarantee that this is the case at any given time. We assume no responsibility if You incur damage because You have read something on the website or in the App and acted accordingly as long as the information in question is not included in the agreement.
We assume no responsibility for obligations that we do not fulfill under the agreement against You because of circumstance beyond our reasonable control, such as flooding, fire, strike or other labor dispute, accident, war, riot, Rebellion, Government action, government regulations, interruptions in energy supply, transport or deliveries, or delayed or missed performance by suppliers and subcontractors.
Right to throw or sell the Goods
If You do not pay the rent or any other compensation that we are entitled to, we may sell or dispose of the Goods. Before we do so, we will notify You in writing. If, despite this, You do not within 30 days of what we wrote to You at the address You provided to Us under the item "notices" pays and retrieves the Goods and we, as a result of it throwing or selling the Goods, we will request that You reimburse Us for the costs that we cannot cover of the money we received through sales.
Some of our services are carried out by subcontractors. Our responsibility for these subcontractors against You is the same as we have against You and maximized according to the item "Liability" above.
We may transfer our rights and obligations under the agreement to another company within Vinden Group without Your Approval.
All messages to Us from You should be made via email to firstname.lastname@example.org. Notice to You from Us will come to the email address You provided in the App. It is Your responsibility to notify Us if You have changed Your address. We believe that You have received a message from Us the day after we sent You an email.
All disputes between You and Vinden shall be settled by Swedish courts in accordance with Swedish law.